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Support

For general inquiries, technical support, assistance with billing or payments, to add/change services and more, our exceptional local Customer Support team is here to help!

Choose the contact method that best fits your needs below.

We are pleased to inform you that access to our third-party billing platform has been restored.
You can once again access your billing account and make payments online.

What You Can Expect Now:

  • Full access to your billing account
  • Ability to make online payments
  • Billing inquiries and statements processed prior to February 13, 2025, are now available

Processing Delays:

  • Auto-payment transactions may take up to three (3) business days to process.
  • Billing statements scheduled to process on or after February 13, 2025, may take up to seven (7) business days to be fully processed.

While service has been restored, we and our billing vendor will work to address any unexpected issues that may arise.
We apologize for any inconvenience this may cause and appreciate your patience as these transactions are completed.

Click here clearwave.cdgportal.com to access your account.

If you experience any further issues or have any questions, our customer support team is available to assist you. Please contact us at clearwavefiber.com/support or call 877‑293‑2973.

Thank you again for your understanding and continued support.

Phone

Customer Support

877-293-2973

  • Automated Payment System, 24/7
  • Billing, general inquiries, changes to service,
    Mon–Fri, 8 am–6 pm EST
  • Technical Support, 24/7
  • Scheduling, Mon–Fri, 8 am–6 pm EST

Construction-Related
Property Concerns

For 24/7 support, call:

Email

Online

Live Chat

Click the “Chat” icon
at the bottom-right of your screen.
Mon–Fri, 10 am–6 pm EST

eCare Customer Portal

Easily manage your account online at clearwave.cdgportal.com

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