Clearwave Fiber
Network Status

Preventative Maintenance | Harrisburg IL | Thursday, December 18

Our team has identified an issue with a section of our Fiber network that needs immediate attention to help to ensure uninterrupted service. To resolve this issue, we’ll be replacing this section of the network tonight.

What to Expect:

Start Time: Work will begin at 12:00 a.m. Central time Thursday morning and should end by 5:00 a.m. Central time.

Possible Impact: While we don’t anticipate disruptions, there is a slight chance of temporary service impact for customers in your area.

Monitoring: Our Network Operations Center will closely monitor the situation and stay in direct contact with our on-site team to minimize any potential impact.

If you experience a service disruption after the end of the time period, please take the following steps to restore service.

NOTE: If you are experiencing issues and have a router NOT provided by Clearwave Fiber, it is best to reach out to your router manufacturer if the following steps do not work.

Business Customers:
Please contact Clearwave Fiber Technical Support at 877-293-2973 or via email at businesstac@clearwavefiber.com.

Residential Customers:
1. Unplug the power cable from your router. Wait 10 seconds and reconnect it.
2. Wait 2-3 minutes for the router to power off fully. All the lights on the router should be off.
3. Wait another 2-3 minutes for the router to come back online. While waiting for the router to come back online, please verify that the ethernet cable on the back of the modem is connected to the WAN or internet port on the router.
4. Reconnect the power cable to the router.
5. Wait for the Broadband and Service lights to turn solid, then check if the internet is working correctly.

If you have taken all the above steps and you still don’t have your Clearwave Fiber service, please contact us at 877-293-2973 or via email at residentialtac@clearwavefiber.com.

Thank you for your understanding as we work to keep your service strong and reliable.